Our Conference forums provide the space and time to connect with colleagues across the service, share practice and soundboard ideas with others tackling similar questions. 

This session builds on the key ideas generated in the September Challenge Event around client journeys. You’ll have the opportunity to choose a specific idea you want to work on in roundtables, and our facilitators will support you to share ideas and practice with one another and build locally-focused solutions together. 

Example ideas to work on include:

- Advice First Aiders (model 2) in community settings with volunteers who are representative of the community they serve to engage people who don't ordinarily access CA services
- Client e-news - clients and general public sign up to it and is sent weekly with helpful self-help topics in advice areas
- Harnessing AI across the network - by finding uses of AI that work for us and improve capacity, we will improve the client journey overall 

#FitForTheFuture #CloseTheGap #TakeEarlyAction